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Frequently Asked Questions
When will I get my order?
Typically, orders take 2 days to process and 2-6 days to ship via standard ground shipping, depending on your ship to location. If you’re in a pinch, email us at [email protected], and we’ll see what we can do.
If you select one of our expedited shipping options, we will fulfill orders placed before 9AM EST the same business day, otherwise they will be fulfilled the next business day.
**Please note orders placed after 9AM EST on Friday will process and ship the following Monday.
Shipping Method Duration
- Ground Shipping: 2-6 Business Days
- Express: 3 Business Days
- 2 Day: 2 Business Days
- Standard Overnight: 1 Business Days
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover.
How much does expedited shipping cost?
Expedited shipping costs vary depending on the weight and size of the gift you choose
as well as your destination. Upon checkout, you’ll be able to see the pricing options.
Do you ship internationally?
We do ship internationally. Email us at [email protected] to get your order placed. Please note additional duties and taxes charges will be included with your order.
Help, I accidentally supplied the incorrect information––can I make changes to my order?
We understand that you may need to make some changes to your order such as incorrect address or name. We will do our best to accommodate if we have not already sent your order out (our processing time is 1-2 business days). Please email us at [email protected] and we’ll do everything we can to help.
What is your return policy?
At WHAT-A-BOX®, it is our passion to make giving and receiving gifts a beautiful experience. We unconditionally guarantee the presentation and quality of our gifts upon delivery, and we are here to make certain that you and your recipients are 100% satisfied. If a gift we’ve sent does not live up to these high standards, please contact us and we’ll do all we can to make it right. Please reach out to us at [email protected] to receive a return authorization.
How can I track my order?
Once you place your order online, you will receive an order confirmation emailed to your address which will include a tracking number.
